REFUNDS , EXCHANGES AND CANCELLATIONS POLICY
1. Exchange Policy
- All tees purchased from 12°North are applicable for exchange.
- Customers can exchange their tees within 10 days of the order delivery.
- All exchanges must be in unused condition with all original tags and packaging intact.
- To schedule an exchange please drop us an email at firstname.lastname@example.org along with your order and exchange details.
- Our team will arrange reverse pickup once we receive the details.
- The Reverse Pick up facility is available on limited pin codes.
- While exchanging the tees which are purchased, In case the tees requested for exchange are not available in stock the amount will be refunded.
2. Refund Policy
- You can ask for a refund against any of your tees within 10 days of its date of delivery.
- To raise a refund request, please drop us an email at email@example.com along with your order and return details.
- All refunds will be credited in your account within 48hrs after the product is received at our Warehouse.
- Please note shipping charges applied will not be refunded.
3. Cancellations Policy
- To cancel an order, please contact our Customer Care at firstname.lastname@example.org to cancel the order and refund your payment. The refund amount will be refunded to your 12°North Wallet within 48hrs after cancellation.
- If the order is shipped already, unfortunately, we wouldn’t be able to cancel it. However, you can politely refuse to accept the shipment and let us know about it. If you have accepted the shipment, no worries, you can return the product and exchange it for something else.
- Please note if the order is cancelled after shipping then shipping charges applied would not be refunded.
In case you desire any changes or edits in your order, please write to us at email@example.com . Our Customer Care representatives will help you out with customized solutions wherever possible